Process Flow

Understanding client Processes

  • Understand existing processes & work flow
  • Mapping the existing processes
  • Plan resources


  • Define transition and implementation framework
  • Exhaustive documentation on Process, Migration and Training
  • Define roles and responsibilities clearly.


  • Extensive training to staff on client processes
  • Training staff on client software
  • Execute test files and assess output

Quality Control

  • Validate all input data with reference to source documents.
  • Exceptions handling
  • On going review of output quality
  • Continuous monitoring of service levels by a Senior Executive.


There are two different Methods by which we can deliver services

  1. Server based :
  2. Remote Access :