Understanding client Processes
- Understand existing processes & work flow
- Mapping the existing processes
- Plan resources
- Define transition and implementation framework
- Exhaustive documentation on Process, Migration and Training
- Define roles and responsibilities clearly.
- Extensive training to staff on client processes
- Training staff on client software
- Execute test files and assess output
- Validate all input data with reference to source documents.
- Exceptions handling
- On going review of output quality
- Continuous monitoring of service levels by a Senior Executive.
There are two different Methods by which we can deliver services
Server based :
- Remote Access :